SHIPPING and REFUND POLICIES
for Silver Laced Orpington chicks, barnyard mix chicks, & hatching eggs
PLEASE READ ENTIRE SHIPPING POLICY.
Buyers are responsible for reading our Shipping Policy & Refund Policy prior to ordering.
We are a small farm hatchery, and work on a small scale. Please be prepared to wait for your chicks, and know you will receive only the best from our hatchery. SLO's are slower to come into fertility. We are first come, first serve. Our Silver Laced Orpington flock has the classic beautiful crisp black and white lacing that is a rare find in the US. It is our commitment to this breed and to our customers to only sell you true high quality Silver Laced Orpington chicks.
We will be in communication with you about the soonest availability for shipping your chicks. We appreciate your patience and your business!
Please make sure you read all below information.
With the current delays in USPS shipping, we will not ship our chicks or hatching eggs until we can ensure your eggs will get to you in 1-2 business days via Priority Express. If ordering both hatching eggs and chicks, they will ship separately and will require two separate shipping costs. Thanks for your understanding.
Based on availability, we ship chicks from March-October. We only ship Monday-Wednesday.
From March-June, we require an 8 chick minimum per order for the safety of your chicks. This can include a mix of SLO chicks and barnyard chicks.
From July-October, we require a 6 chick minimum.
We ship chicks nationwide to zipcodes with no restrictions. We do not currently ship to Alaska and Hawaii. No international shipping at this time. There will be an automatic flat rate $60 delivery charge for each order. Orders over 20 chicks will require an additional shipping charge. Each shipping box will include Gro-gel, excelsior pads, and a heat pack, if needed.
Local farm pick up in our area of Grayson County, VA is our favorite way to get you your chicks! Just choose LOCAL FARM PICK UP when you check out, and email us after you order. We will coordinate a day/time to meet you.
We do not allow pick up at our farm due to our National Poultry Improvement Plan certification and regulations with bio-security.
We ship chicks by USPS Priority Express 1 Day.
Tracking will be provided, but not guaranteed if USPS does not update it.
Once the chicks are received by the post office, we have no control over the handling of the chicks. There will be a LIVE CHICK sticker on the outside of the box to indicate that gentle handling is required.
We highly recommend that you ship your chicks directly to your local post office (not your residential address) if they are capable of holding the chicks for you. Please contact them to ensure that this is an option. and include that ship address in your order notes. Please notify your post office when you receive a shipping confirmation from me that you will be receiving live chicks within 1-2 days, and to contact you when they arrive. It is the buyers responsibility to pick up the chicks from the post office as soon as possible to ensure healthy chicks.
Please take a camera with you to pick up your chicks. In the event of a loss, take a photo of the chick and the box and email immediately (within 12 hours) to email@example.com. See our Refund Policy for further information.
Please review "How to care for your new chicks" under the CHICKS tab.
Questions? Email us at firstname.lastname@example.org
Thank you so much! Grace Haven Farm
Buyers are responsible for reading our Shipping Policy and Refund Policy prior to ordering.
The health of our chicks is of the utmost importance to us, and so is your satisfaction! Shipping chicks can be risky and we take every precaution in hopes that your chicks will arrive happy and healthy! We guarantee live chicks for the amount you ordered at delivery. Bonus chicks may be shipped with your order based on availability. If you receive a dead chick, please take a photo and contact us immediately (within 12 hours) for a refund for that chick at email@example.com. Inquiries after 12 hours will not be refunded. Shipping charges will not be refunded.
For hatching eggs, we do not send out our hatching eggs until fertility is confirmed, and we take the utmost care in shipping them on our end, but we cannot guarantee a certain percentage for hatch rates. Many variables can effect the success of hatching eggs that we cannot control. From rough handling in shipping, as well as temperature & humidity control, and power outages during incubation. If you have a o% hatch rate, we will refund you 50%. Shipping costs will not be reimbursed.
Questions? Please email us at firstname.lastname@example.org
Thank you so much! Grace Haven Farm